Build Skills in General and Technical Management Practices
Learn ITIL 4 Foundations that make efficient paths for service management, integrating new ways of working such as Agile, DevOps, and Lean methodologies. Enable organizations to work with activities and components to facilitate value creation. Moreover, understand the four dimensions model – partners and suppliers, value streams and processes, organizations and people, and information and technology – to influence service management decisions.
Unleash Service Excellence: Master ITIL 4 Principles
Learn a set of interconnected activities an organization performs to deliver valuable products or services to its consumers, moreover, gain skills to align IT services with business needs, improve service delivery efficiency, and contribute to organizational success through effective IT service management practices.
Course Layout
- Introduction to ITIL 4
- Service management concepts
- Four dimensions model
- ITIL 4 principles
- ITIL 4 service Value Chain
- ITIL 4 service value system (SVS)
- ITIL 4 practices
Features
- Language: English
- Online, in-class training only
- Level: Beginners/Intermediate
- Certificate: Yes